International News

Dubai Hotels take up to Three Days to Respond to Clients
ArabianBusiness.com - Dubai,United Arab Emirates
A mystery shopping experiment commissioned by InterContinental Hotel Group (IHG) has revealed Dubai hotels take up to three days to respond to clients …

Dubai Land Department Leads in Customer Satisfaction
Middle East Events - Dubai,United Arab Emirates
The DGEP’s “Mystery Shopper” programme dispatched qualified monitors who assessed the quality of service in compliance with international standards. …

Consumer Protection Minister Unleashes Mystery Shopping Army
WA Business News - Northbridge,Western Australia,Australia
The State Consumer Watchdog will use new ‘mystery shopping’ stings to catch traders across Western Australia who flaunt laws designed to protect consumers. …

Royal Plaza Hotel sets new Industry Standards
e-Travel Blackboard - Sydney,NSW,Australia
The business hotel has turned the ubiquitous “Mystery Shopper” challenge, into an effective tool for re-enforcing its belief that quality ‘branded’ service …

Mystery Shopping in Rye
Rye & Battle Observer - Rye/Battle,England,UK
RYE businesses have been finding out what the town is like from a shopper’s point of view. Six have been taking part in a Mystery Shopper exercise which was …

Poole’s Top of the Shops
Dorset Echo - England,UK
Sixteen retailers have made it through to the Quay Thistle Hotel final after passing stringent mystery shopper assessments. …

Hidden Cameras Used to Film Library Staff
East London and West Essex Guardian Series - UK
… town hall bosses have decided to send “mystery shoppers” carrying concealed recording equipment into libraries to monitor staff performance …

Many UK ISPs Failing Customers
MyCustomer.comr - London,UK
A mystery shopper, working for independent customer service auditing agency Talisma, found that nearly half of the emails sent to 50 UK-based ISPs were …

St. Kitts Tourism Authority Measures Level of Customer Service
Sun St.Kitts/Nevis - St. Kitts and Nevis
This was a mystery shopping exercise. Three pairs of analysts visited the island for four nights each, to assess service levels based on a mystery shopping …

U. S. News

Hotel Seagate Addresses City’s Nuisance Citation
Toledo Free Press - Toledo,OH,USA
The secret or mystery shopper analysis of the Hotel Seagate was conducted April 20 by IntelliShop, LLC of Perrysburg for the City of Toledo. …

Technology News

Wireless Intelligence: EmbraceMobile’s Surveys-To-Go
SensoryMetrics.com by Mitch Brisebois
They also have more complex solutions for interview assistance, mystery shopper data collection, and longitudinal studies (measuring various factors over time). The benefit of wireless, form-based surveys is that they provide instant …

Industry News

LRA Worldwide Announces Promotions for International Consultants
Newswire Today - London,UK
… explained John Roberto, an LRA Senior Vice President and the Managing Director of the firm’s Quality Assurance & Mystery Shopping practice. …

CheckUp Marketing to Exhibit at National Hospitality Industry Show
Carolina Newswire - NC,USA
CheckUp Marketing, a mystery shopping service provider, will raise this question at the 2007 National Restaurant Association, Hotel-Motel Show®. …

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