International News

Snapped Up Award
Devon 24 - UK
The awards are judged on feedback from a national mystery shopper survey, which evaluates standards of customer service, the presentation of the store and …

Mystery Shoppers Prove Men get Better Deals than Women in Showrooms
Auto Industry - UK
Men get a better deal in car showrooms than women, according to mystery shopper research carried out by What Car? and women’s car buying website evecars.com …

Mystery Shoppers Take the Bus
Northwich Guardian - Northwich,Cheshire,UK
“We want to build on those successes, and our new mystery shopping contractor has a big part to play in helping us achieve more success. …

Evaluation of Consultation in Community Pharmacies with Mystery Shoppers
The Annals of Pharmacotherapy - Greifswald, Germany
In-depth elicitation of symptoms and details of patients’ situations must be improved. Relevant training should be provided, including use of software to identify drug interactions. Mystery shopper studies give valuable information for …

U.S. News

Customer Feedback: In-Store E-Surveys
Bank Technology News - FL,USA
Mystery shopping helps financial institutions measure teller product awareness and service acumen, but one Tallahassee, FL-based regional bank found it …

Faux Shopper Keeps It Real
Fort Worth Star Telegram - Fort Worth,TX,USA
In Fakheri’s Dallas Mystery Shopper Program, trained volunteers call the city’s nonemergency 311 number and report code violations and other neighborhood …

Loud Music Can Turn Off Diners
Columbus Dispatch - Columbus,OH,USA
“Younger, hipper fast-casual restaurants are intended to be slightly louder than a fine-dining restaurant,” said Annika Stensson, spokeswoman for the National Restaurant Association. But that’s probably not a great idea for fine-dining establishments, said Robert Welcher, who owns Restaurant Consultants Inc. and a sister mystery-shopping …

Mortgage Officers Scarce at NYC Banks
BankNet 360 - New York,NY,USA
In February, Home Equity News conducted a two-day-long mystery-shopping survey of 25 branch locations composed of 13 banks in Manhattan and Brooklyn. …

Option ARMs Frowned Upon by Many Bankers
BankNet 360 - New York,NY,USA
When a Home Equity News reporter posed as a potential homebuyer in a mystery-shopper survey at 25 New York banking locations, those that offered option ARMs …

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