International News

Mystery Shopper Survey (April 2007)
Bang & Olufsen of Brighton - Brighton & Hove,UK
We’ve just received our ‘Mystery Shopper Report’ from Bang & Olufsen. Mystery Shoppers are despatched to Stores all over the country and, equipped with concealed video cameras, actually reco…

Mystery Shopper Finds Information Hard to Come By
Communitycare.co.uk - Sutton,UK
As part of the “mystery shopping” exercise, service users were asked to telephone council departments and NHS organisations requesting simple information …

Mystery Shopper Case Studies
Communitycare.co.uk - Sutton,UK
Clive Arup - Multiple sclerosis sufferer:  ‘I didn’t know whether the voicemail message was just going into the ether’ …

Police Force to ‘Spy’ on its Officers
The Northern Echo - Darlington,UK
A police force in the North-East is to become one of the first in the country to “spy” on its own officers. …

U.S. News

On Sly, Workers Rate Hospital Service
Boston Globe - Boston,MA,US
The note-taker is a mystery shopper, one of a new breed of hospital employees in Boston and nationwide who secretly watch fellow workers to see whether …

Secret Critique
Boston Globe - Boston,MA,US
Excerpts from mystery shoppers’ March/April report on visits to outpatient clinics at Beth Israel Deaconess Medical Center. …

Secret to Good Customer Service is no “Mystery” at the BX
EmeraldCoast.com - Sandestin,FL,USA
Becoming a Mystery Shopper is a twofold process. Completing the online registration at www.aafes.com is the first step; the second step is being “invited” …

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